1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

Personal Information You Provide

• Name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment details (processed securely through third-party payment providers)
  
• Order history
  

Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• IP address
  
• Browser type and device information
  
• Pages visited on our website
  
• Time spent on pages
  
• Referral URLs
  

This information helps us understand how visitors interact with our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil orders
  
• Deliver products and services
  
• Communicate with you about your orders
  
• Provide customer support
  
• Improve our website and services
  
• Send marketing communications (if you opt in)
  
• Detect fraud and ensure website security
  

3. Shopify Platform

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on secure servers protected by firewalls.

For more information, please review Shopify’s privacy policy at:

https://www.shopify.com/legal/privacy

4. Payment Information

All direct payment gateways offered by Shopify comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

These standards help ensure the secure handling of payment information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how our website is used.

Cookies may collect information about:

• Your browsing behaviour
  
• Preferences and settings
  
• Shopping cart activity
  

You can control cookies through your browser settings.

6. Facebook & Instagram (Meta Pixel)

Our website uses the Meta Pixel, a tracking technology provided by Meta Platforms, Inc., which operates Facebook and Instagram.

The Meta Pixel allows us to:

• Measure the effectiveness of our advertising
  
• Show relevant ads to people who have visited our website
  
• Analyse how users interact with our site after viewing our ads
  

The data collected through the Meta Pixel may include:

• Pages visited
  
• Products viewed
  
• Actions taken on our website (such as purchases)
  

This information may be shared with Meta to improve advertising and marketing performance.

For more information about how Meta handles data, please visit:

https://www.facebook.com/privacy/policy/

You can control ad preferences through your Facebook or Instagram account settings.

7. Sharing Your Information

We may share your personal data with trusted third parties to operate our business, including:

• Shopify (our e-commerce platform)
  
• Payment processors
  
• Shipping and delivery providers
  
• Marketing and analytics providers (including Meta)
  

We do not sell your personal information.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
  
• Comply with legal obligations
  
• Resolve disputes and enforce agreements
  

9. Your Data Protection Rights (UK GDPR)

If you are located in the United Kingdom or European Economic Area, you have the right to:

• Access the personal data we hold about you
  
• Request correction of inaccurate information
  
• Request deletion of your personal data
  
• Object to processing of your personal data
  
• Request data portability
  

To exercise any of these rights, please contact us at the details below.

10. Data Security

We take reasonable technical and organisational precautions to protect your personal information from loss, misuse, or unauthorised access.

However, no method of transmission over the internet is 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

12. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with the revised date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

The Floor is Yours

Email: orders@thefloorisyours.co.uk